Please note that delivery times may be longer than normal. You will receive a shipment notification with a tracking number once your order has been completed and shipped by Merchant Quarters.
Processing and Shipping Information:
Orders ship from a central Distribution facility located in Victoria, BC. Online orders enter into processing the following business day after they are placed and require 2 - 3 business days for processing. Merchant Quarters does not ship on weekends or Statutory Holidays. Orders placed on a Friday will enter into processing the following Monday.
There are times when an order may require additional processing time due to the size of the order, location of the products, or volume of orders being processed. If your order is delayed, you will receive notification from our Customer Service Department.
International Shipping information and policies:
Merchant Quarters currently does not offer shipping outside of Canada.
Shipping Rates and Services:
All orders are shipped from our store in Victoria, BC and delivery timelines are given in business days. Shipments are a flat fee of $12.00 for Canada-wide shipments.
Expected Delivery Timeline:
Please note orders require 2-3 business days for processing prior to shipping. Please also note during this time, there may be delays to orders shipped due to longer delivery times. At this time our shipping company is not ensuring any of their service delivery commitments will be made, due to overwhelming e-commerce volumes being experienced in these pandemic times.
All parcels that are over $100.00 will have an Adult Signature Requirement. The shipper will not release this parcel to the customer unless someone is available to sign for it. In the event there is nobody at home to accept the shipment, the shipper will take it to their nearest depot location for pick up. The location and address of the outlet will be noted on a card left at your door.
Tracking your order:
Once your order has shipped, you will receive an email from Merchant Quarters that includes a link to your tracking information. Your tracking number should be active within 24-48 hours of the creation of your shipping label. You can follow the status of your shipment by clicking on the tracking link provided.
Out of stock items:
If an item is found to be unavailable due to an inventory discrepancy or another factor, the item will be removed from your order and you will be notified. You will not be charged for any items that are not available. When you submit an order through our online store, your credit card is pre-authorized for the total cost of the ordered product(s), applicable taxes, and shipping costs. When your order is shipped, Merchant Quarters will charge an amount that reflects the total cost of the shipped product(s), applicable taxes, and shipping costs. Items that are cancelled due to being out of stock will not be included in the final charge to your card.
Special Requests and Outstanding Circumstances:
If you require special attention to your shipment or have a request that falls outside of our stated policies and/or timelines, we may be able to accommodate you. For urgent requests, please contact our Customer Service Department during regular business hours (10:00 am – 6:00pm Monday to Sunday PST)
at +1-250-361-1832. For less urgent requests, you can email [email protected]. Additional charges may be required depending on the nature of your request.